How we work
Luxury car rental, with nothing left to chance
From your first message to the return of the car: the exact car you booked, everything in writing, and someone always on your side.
- Company registered in Italy
- The exact car you booked
- Everything in writing
- 24/7 support
The usual rental vs IsyLuxe
The car can be the same. What changes is everything around it.
What often happens
- "That car or similar": you receive a different version, year or colour.
- Price, mileage and deposit agreed in a chat, never written down.
- "It's insured", but nobody can tell you how, or with what excess.
- Deposits in cash or by transfer to a private account.
- When something goes wrong, the only person to call is the one you are arguing with.
- Low prices on cars that become "unavailable" as soon as you ask.
How we do it
- Every car has a unique code: you receive exactly the model you booked.
- Everything we agree goes into the Booking Confirmation, the contract you sign.
- Insurance included, covers stated in the agreement, excess equal to the deposit.
- Deposit as a card pre-authorisation, released immediately or within 48 hours.
- Replacement car, refund or compensation, and we follow any dispute with you.
- Your car is confirmed in writing, for your dates.
Our six guarantees
Each one is written into your contract or on our Customer Protection page. Read the details whenever you want.
The exact car you booked
Each car has a unique vehicle code that links your booking to the car delivered. Not a "similar" one.
Read moreEverything in writing
You can talk to us on chat, but nothing stays "just a chat": the Booking Confirmation lists car, dates, price, deposit, mileage and cancellation terms.
Read moreEvery clause explained
Before you sign, we walk you through insurance, excess, exclusions, mileage, fuel and fines. Nothing hidden in small print.
Read moreA transparent deposit
A hold on a card in the driver's name, not a charge. Shown before you book, released immediately or within 48 hours of return. Never cash.
Read moreOn your side
We work with the suppliers who own the cars, and we stay with you: if there is a dispute over damage or the deposit, we follow it with you.
Read moreA real remedy
If the car has a problem, it is replaced with one of the same or a higher category. Report an issue within 24 hours of delivery: replacement, partial refund or compensation.
Read more
From your first message to your deposit back
What happens at each step, so you never have to wonder.
- 01
Your request
Write to us on WhatsApp or book online. A person answers, not a bot, with the exact car, the total price, the deposit, the included mileage and the cancellation terms in one message.
- 02
The Booking Confirmation
Everything we agreed goes into a written contract that you can sign electronically. The clauses are explained before you sign.
- 03
Before delivery
We confirm time, place and documents in advance, so you know who is coming and when.
- 04
Delivery
We go round the car together, film it and note any existing marks in the handover report. The deposit is placed as a pre-authorisation on your card.
- 05
During the rental
Support is available 24/7. If the car has a problem, we replace it with one of the same or a higher category.
- 06
Return
We check the car together. The deposit is released immediately or within 48 hours of return.
Who answers you
Real people, with a name, who follow your booking from the first message to the return of the car.
Founder & CEO
Antonio Dell'Arte
Antonio, CEO of IsyLuxe, stands personally behind every booking and supports clients directly — from the first message to the return of the keys. You always speak with the person who runs the company.
Head of Operations
Lorenz Breuer
Lorenz is Swiss, and it shows: Swiss precision and meticulous attention to detail in every booking. From the timing of the delivery to the final check of the car, nothing is left to chance — in German, French, Italian or English.
Questions about how we work
Will I receive exactly the car I booked?
Yes. Every car on IsyLuxe has a unique vehicle code that links your booking to the car delivered, so you receive the model you booked, not a similar one.
Is a WhatsApp conversation enough to book?
You can talk to us on WhatsApp, but everything we agree is written into the Booking Confirmation, the contract you sign. That document is what protects you.
How does the deposit work?
It is a pre-authorisation on a card in the driver's name, not a charge. The amount is shown before you book, and it is released immediately or within 48 hours of return. Cash is never accepted.
What if the car has a problem?
Contact us, 24/7. The car is replaced with one of the same or a higher category, or the issue is resolved with a partial refund or compensation, depending on the case. Report it within 24 hours of delivery.
What if I disagree with the supplier about damage or the deposit?
We follow the case with you. We work with the suppliers who own the cars, but we stay on the customer's side until the issue is resolved.
IsyLuxe
Ready when you are
Choose your car online, or write to us: a person will answer with everything you need to know, in writing.